Utility Billing Software RFPs, Pre-RFP Signals and Bid Opportunities
See emerging pre-RFP opportunities from public-sector buyers this week based on contract renewal timing, meetings and job changes, and paired with verified contact info.
- Hillsborough County is actively evaluating 19 proposals for a customer billing, payment, and engagement solution under RFP 2600262, with a formal committee scoring vendors.
- The evaluation committee is scoring vendors on system quality, staff qualifications, technical approach, and cost, with detailed discussion of each vendor's strengths and weaknesses.
- The county's evaluation criteria include self-service options for water service requests, electronic bill presentment, and payment across all channels, indicating a need to modernize its billing and customer engagement capabilities.
- Some vendors were disqualified or scored zero for…
- The village administrator reported that the utility billing software in use since 1998 has produced an incorrect accounts receivable report since January, with vendor support unresponsive after a support person was replaced by an AI chatbot.
- The administrator named BS&A as the likely successor, citing it as the industry standard, and scheduled a call with the vendor to obtain ballpark pricing for the village's needs.
- The administrator benchmarked neighboring towns' BS&A costs, noting West Dundee paid $200,000 upfront but saves $40,000 annually, while Wonder Lake's migration from QuickBooks cost $110,000.
The State of Iowa Department of Management (DOM) is renewing Agreement 2023-BUS-0821 with Tyler Technologies, Inc. for 'Citizen engagement platforms'. The one-year renewal term will expire on September 14, 2027, with no changes to the previously established terms. This notice was sent on June 16, 2026.
- Rayburn Consulting recommended Yorktown adopt its own billing system, citing incompatibility with the town's AMI meters and the $265,000 annual cost of Joint Waterworks billing.
- A Rayburn study flagged that 60 meters were installed but only 43 entered billing, with data loads taking three to four weeks, causing false impressions of AMI failure and delaying revenue.
- The town board discussed $125,000 first-year SaaS implementation and $50,000 annual billing services, comparing these to the current $265,000 paid to Joint Waterworks.
- Board members voiced support for taking billing in-house, directing staff to review the inter-municipal…
This document outlines an amendment and renewal of a Master Maintenance Agreement between the State of Ohio (specifically DAS-Administrative Services) and Tyler Technologies, Inc. for software maintenance and support. The current renewal period is effective from August 31, 2026, to September 30, 2027, and is identified as an amendment to the original State Contract Number MMA7505-2. The document also lists previous amendments and renewal details.
- The Rhode Island PUC ordered Rhode Island Energy to file a comprehensive Customer Information System (CIS) investment plan by November 1, 2026, to resolve billing-related problems identified in the rate case record.
- The PUC deferred ruling on allowing a regulatory asset for CIS non-recurring operations and maintenance expenses to a future docket, keeping cost recovery options open.
- The required CIS plan must explain how the new system will resolve billing problems and include performance metrics for rate tariff accuracy and consistent customer reporting.
- The PUC directed the Company to provide CIS implementation and customer…
- Hillsborough County is actively evaluating 19 proposals for a customer billing, payment, and engagement solution under RFP 2600262, with a formal committee scoring vendors.
- The evaluation committee is scoring vendors on system quality, staff qualifications, technical approach, and cost, with detailed discussion of each vendor's strengths and weaknesses.
- The county's evaluation criteria include self-service options for water service requests, electronic bill presentment, and payment across all channels, indicating a need to modernize its billing and customer engagement capabilities.
- Some vendors were disqualified or scored zero for proposing multiple contracts, as the county requires a single point of contact and one contract for the solution.
- The evaluation is ongoing, with no vendor selected yet, as the committee continues through the alphabetized list of proposals.
How to use pre-RFP signals
1. Shape the requirement
When you see a budget allocation or strategic plan mention, the agency is just beginning to define their need. Engage now to help write the specs before the RFP goes public.
2. Time your outreach
Don't cold call into the void. Use contract expiration signals to reach out to buyers exactly when they are unhappy with their incumbent or preparing to renew.
3. Arm your SDRs
Replace generic "checking in" emails with hyper-specific context. Reach out referencing their exact meeting minutes, named decision-makers, and approved budget line items.
FAQs
What is a pre-RFP signal for utility billing software?
A pre-RFP signal is a public-record indicator that a buyer is moving toward a utility billing software purchase before they've issued an RFP. Starbridge tracks six categories: meeting mentions, budget allocations, contract expirations, grant awards, leadership changes, and strategic plans.
How early does Starbridge detect utility billing software demand?
Six to eighteen months before a formal RFP, on average. The earliest signals are usually board meeting mentions or budget line items.
What sources does Starbridge monitor?
Get your 10 highest-intent accounts
Share your ICP and we will surface 10 ready-to-buy accounts using buying signals, competitor contracts, and procurement activity for free.
- The village administrator reported that the utility billing software in use since 1998 has produced an incorrect accounts receivable report since January, with vendor support unresponsive after a support person was replaced by an AI chatbot.
- The administrator named BS&A as the likely successor, citing it as the industry standard, and scheduled a call with the vendor to obtain ballpark pricing for the village's needs.
- The administrator benchmarked neighboring towns' BS&A costs, noting West Dundee paid $200,000 upfront but saves $40,000 annually, while Wonder Lake's migration from QuickBooks cost $110,000.
- A trustee asked about piggybacking on West Dundee's implementation, but the administrator explained separate systems are needed to maintain accounting integrity.
- The board has not yet selected a vendor, issued an RFP, or set a budget, and the administrator's pricing call with BS&A is still upcoming, leaving the procurement decision open.
The State of Iowa Department of Management (DOM) is renewing Agreement 2023-BUS-0821 with Tyler Technologies, Inc. for 'Citizen engagement platforms'. The one-year renewal term will expire on September 14, 2027, with no changes to the previously established terms. This notice was sent on June 16, 2026.
- Rayburn Consulting recommended Yorktown adopt its own billing system, citing incompatibility with the town's AMI meters and the $265,000 annual cost of Joint Waterworks billing.
- A Rayburn study flagged that 60 meters were installed but only 43 entered billing, with data loads taking three to four weeks, causing false impressions of AMI failure and delaying revenue.
- The town board discussed $125,000 first-year SaaS implementation and $50,000 annual billing services, comparing these to the current $265,000 paid to Joint Waterworks.
- Board members voiced support for taking billing in-house, directing staff to review the inter-municipal agreement and notification timelines to exit the billing arrangement.
- A proposed $9,675 agreement with Rayburn Consulting for new billing software implementation was introduced but questioned until the board decides on the Joint Waterworks relationship.
Public meeting minutes, board agendas, budget documents, contract expiration data, grant awards, public job postings, and leadership announcements across all 50 states.
Do I have to talk to sales to get the utility billing software report?
No. Enter your work email and the report is sent within minutes. A demo is optional.
What's in the free utility billing software report?
Ranked buyers with active utility billing software demand in your scope, open RFPs closing soon, expiring contracts with incumbent names, and verified buyer contacts.
How accurate are Starbridge's buyer contacts?
Validated against a 14,000-email test, Starbridge runs a 2% bounce rate. Comparable tools self-report 15 to 25%.
