Arizona Health Care Cost Containment System
State AgencyAZ
Posted
Oct 2, 2026
Nov 2, 2026
YH27-0048– IV&V AI Call Center RFP
AHCCCS is seeking an independent verification and validation contractor for its AI-powered call-center integration using Genesys Cloud and ServiceNow. The work includes independent oversight of project governance, technical implementation, testing, AI functionality, security and HIPAA compliance, and operational readiness through go-live. This open task order has a 15-month performance period anticipated to run from January 2027 through March 2028, and proposals are due November 2, 2026, at 3:00 P.M. Arizona Time.
